2019 Jazz Europe

Tour Terms and Conditions


Payment:  A deposit of $750 to $1000 per person or payment in full* is due with your reservation. Payment may be made by check, American Express, MasterCard, Visa or Discover credit cards. On receipt of payment you will be sent a statement showing payment and confirmation of your booking. After April 16, 2019 payment in full is due for all Summer Jazz Europe Tours. Package vouchers and flight documents will be sent to you two weeks prior to departure. *Payment in full guarantees your tour price. 


Tour Prices: Package prices are quoted in U.S. Dollars. Air fares and tour prices are in effect as of September 11, 2018 and are subject to change without notice due to fluctuations in air fares, ground rates, and currency rates. *Payment in full guarantees your tour price.


Cancellations: Jazz Europe Packages (Excepting Paris & London): Up to 60 days prior to U.S. departure; For first class and superior first class hotel categories a $500 per person administrative fee is charged. For Deluxe hotel categories a $750 per person administrative fee is charged.  From 59 days prior to U.S. departure: 50% of total package price is charged. 30 days and under and no-shows: No refund. In addition, concert tickets, rail tickets, optional tours and transfers are wholly non-refundable. Jazz Europe London packages: Wholly non-refundable after payment in full is received. For Custom Itineraries any agreed to reduction to less than 6 nights will be charged the aforementioned administrative and cancellation fees. No refund will be made on unused land arrangements once the trip has started. Cancellations must be received in writing by letter, fax or email. All original documents must be returned to Ciao! Travel in order to process any refund. Please allow 6-8 weeks for refund processing.


Changes to Land Arrangements: A handling fee of $10 per adult will be charged by Ciao! Travel for all passenger initiated changes made after receipt of deposit. Ciao! Travel allows one free change of Summer Jazz Europe tour dates (concert venue may not be changed), after tour is confirmed and deposit received, prior to May 01, 2018, subject to availability of concert tickets. (Excludes "sale", promotional or consolidator airline tickets which are non-changeable and non-refundable). For custom tour itineraries any reduction to less than 6 nights or change of concert venue constitutes a cancellation, not a change and will be charged the aforementioned administrative fee. Additional changes made after full payment has been received or documents have been issued will incur $150 fee per adult, per change (IF changes are possible at time of request) to cover costs necessary extra costs, eg phone/fax/bank. Reservations accepted within 4 weeks of departure, or changes requested within 4 weeks of departure will incur a $50 fee per adult to cover necessary extra costs (e.g. wire, communication, servicing, telephone, banking).  No alterations may be made by tour participant after date of departure.


Changes to Air Arrangements: Upon receipt of payment in full airline tickets are issued and are non-refundable under any circumstances. A $299 per person fee, plus any applicable increase in airfare, for change of the return date is charged once airline tickets have been issued.


Tour Prices Do Not Include: Airport transfers and meals except where stated in brochure. Passport and Visa fees, airport departure taxes, PFC's, fuel surcharges, excess baggage charges, travel insurance, liquor, items of a personal nature, laundry, taxi, train or trolley fares, optional sightseeing, and any item not specifically listed in brochure.


Air Travel: "Complete tour packages" include round trip transatlantic air travel in economy class. On complete tour packages the first night is spent in transatlantic flight. Complete tour prices are based on non-refundable, non-changeable Apex or bulk fares. Carriers are subject to change.


Rental Cars: Car rental rates reflect unlimited mileage for a 24 hour period. Overtime is subject to charge. No refunds will be made on car rentals of less than 24 hours. The renter is responsible for paying directly to the car rental company all charges not covered by Ciao! Travel's booking, such as insurance and gas. Car rental companies require that drivers posses a valid drivers license and a major credit card or leave a cash deposit at pick up. Drivers under 25 years of age will be assessed a daily surcharge. Additional drivers must be at least 25 years old and pay a second driver charge.


Hotel Accommodations: All hotels are as described in tour itinerary. If Ciao! Travel must change any hotel, it's substitute will be of equal or greater quality. European hotel rooms are often smaller than their equivalent USA rooms. Rooms' are "run of the house", unless stated otherwise on invoice and voucher, and are assigned at the sole discretion of the hotel. Ciao! Travel will do our utmost to accommodate any special requests, however neither the hotel nor Ciao! Travel undertake to guaranty your request.


Baggage: Passengers are allowed one piece of baggage on the airline not to exceed a weight of 44 lbs or a maximum total dimension of 62 inches. Travelers on international flights will be charged $100 to check a second bag. Many airlines restrict carry-on luggage to one piece that will fit under the seat. Please check with your airline before packing.


Insurance: Ciao! Travel strongly recommends that you purchase Trip Cancellation and Interruption, Baggage, and Health insurance to safeguard your vacation. Ask for a brochure when booking.


Travel Documents. It is the responsibility of all passengers to be in the possession of a valid passport (Passport must be valid for at least 6 months beyond your departure date from Europe) and Visa(s). Switzerland, The Netherlands, England, Spain, and France do not presently require a visa for U.S. citizens.


Responsibility and Liability

Jazz Europe tour packages are operated by Ciao! Travel, 7770 Regents Road Ste 540, San Diego, California 92122 USA. Responsibility of Ciao! Travel and/or their representatives and/or agents is limited. Ciao! Travel acts as agent for tour transportation, whether by air, rail, bus or other means, hotel accommodations, sightseeing tours and/or other services offered in this brochure and holds itself free of responsibility for any damage, death, loss of delay occasioned from any cause outside its activities as agent. Ciao! Travel and/or its agents will not be responsible for any damage, inconveniences caused by late departures, changes of schedules, strikes, civil disturbances, hostilities, acts of war, or force majeure, or to their conditions, nor will we be responsible for loss of or damage to baggage of any of the tour participants belongings. Tour participants waive any claim against Ciao! Travel based upon any damage to, or loss due to any act of any hotel, airline, carrier or other service providers offered on this web page. Ciao! Travel reserves the right to decline to accept, or retain any tour participant at any time for any reason, including insufficient number of participants. Concert programs and seating are subject to change. In the unlikely event of Ciao! Travel's default, you may be eligible for a refund of up to fifteen thousand dollars from the California Consumer Restitution Fund. If you were located in California at the time of your purchase, you have a right to make a claim against the Fund for a refund of any money paid to Ciao! Travel that is due because of cessation of operations and or material failure to provide travel services sold. The claim must be filed within 60 days (or in some limited circumstances, within one year) after you become aware of your loss. For a claim form and additional information, write to: Travel Consumer Restitution Corporation P.O. Box 8474, Northridge CA 91327. If you are located outside of California this transaction is not covered by the California Travel Consumer Restitution Fund and you are not eligible to file a claim against the Fund. Ciao! Travel maintains a client trust account. Ciao! Travel reserves the right to change tour itineraries and any tour components whenever deemed necessary. The sole responsibility of any airline used in any tour is limited to that set out in the passenger contract on the ticket. Client must verify tour information, sign and return a copy of the final invoice before travel documents will be sent. Client must review and confirm all tickets, vouchers and documents and to request in writing by fax or email any corrections necessary within 72 hours of receipt. Terms and conditions are subject to change without notice.      


Arbitration. Any controversy or claim arising out of, or relating to any program advertised in this brochure and/or website shall be submitted to binding arbitration in accordance with the Commercial Arbitration Rules of The American Arbitration offices located in San Diego, California. Claims must be submitted in writing to Ciao! Travel within 30 days of the last day of the trip itinerary.  Judgment upon the award rendered by the Arbitrator(s) may be entered in any court having jurisdiction thereof. Customer and Ciao! Travel understand and agree that, by agreeing to binding arbitration, they are giving up the right to trial on the merits, by either judge or jury or trial de novo and the right to appeal. Tour terms and conditions are governed by California law and a San Diego County venue.   CST: 20100054-40          

CT/TRF 092018 

Ciao! Travel 

Tel. (619) 297-8112   Fax: (619) 297-8114 

E-Mail: jazz@ciaotravel.com




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Page updated September 11, 2018     Copyright Ciao! Travel 1999-2017. All Rights Reserved.