2022 Jazz Europe

Tour Terms and Conditions

Payment:  A deposit of $1000 per person or payment in full is due with your reservation. Payment may be made by American Express, MasterCard, Visa or Discover credit cards. On receipt of payment you will be sent a statement showing payment and confirmation of your booking. After April 16, 2022 payment in full is due for all Summer Jazz Europe Tours. Any payments made to Ciao! Travel constitute your acceptance of the terms and conditions set out herein and in your Pre-Travel Documentation. After final payment, package vouchers and flight documents will be sent to you two weeks prior to departure.

Tour Prices: Package prices are per person, based on double occupancy and quoted in U.S. Dollars. Tour prices are in effect as of March 31, 2022 and are subject to change without notice due to fluctuations in ground rates, and currency rates. Payment in full guarantees your tour price.  

Covid-19 Vaccination Requirement: All guests must be fully vaccinated and boosted for COVID-19 and present proof of vaccination prior to travel. Ciao! Travel accepts approved vaccines per the World Health Organization list. Guests agrees to fully comply with all vaccination requirements for country entry and any local regulations, which are subject to change. Ciao! Travel reserves the right to change, modify or amend the Ciao! Travel COVID-19 Vaccination Requirement for future bookings at any time and without prior notice.

Cancellation Charges: Jazz Europe Packages: Up to 90 days prior to U.S. departure; For first class and superior first class hotel categories a $750 per person administrative fee is charged. Deluxe hotel categories a $1000 per person administrative fee is charged. Custom Itineraries: first class and superior first class hotel categories a $1000 per person administrative fee is charged. For Deluxe hotel categories a $1500 per person administrative fee is charged. From 89 days prior to U.S. departure: 75% of total package price is charged. 60 days and under and no-shows: No refund. In addition, concert tickets, rail tickets, optional tours and transfers are wholly non-refundable. For Custom Itineraries any agreed to reduction to less than 6 nights will be charged the aforementioned administrative and cancellation fees. No refund will be made on unused land arrangements once the trip has started. Cancellations must be received in writing by letter, fax or email. All original documents must be returned to Ciao! Travel in order to process any refund. Please allow 6-8 weeks for refund processing.

Changes to Land Arrangements: A handling fee of $100 per adult will be charged by Ciao! Travel for all passenger initiated changes made after receipt of deposit. Ciao! Travel allows one free change of Summer Jazz Europe tour dates (concert venue may not be changed), after tour is confirmed and deposit received, prior to April 01, 2022, subject to availability of concert tickets.  For custom tour itineraries any reduction to less than 6 nights or change of concert venue constitutes a cancellation, not a change and will be charged the aforementioned administrative fee. Additional changes made after full payment has been received or documents have been issued will incur $250 fee per adult, per change (IF changes are possible at time of request) to cover costs necessary extra costs, eg phone/fax/bank. Reservations accepted within 4 weeks of departure, or changes requested within 4 weeks of departure will incur a $100 fee per adult to cover necessary extra costs (e.g. wire, communication, servicing, telephone, banking).  No alterations may be made by tour participant after arrival date of tour.  

Tour Prices Do Not Include: Airline flights, airport transfers and meals except where stated in brochure. Passport and Visa fees, airport departure taxes, PFC's, fuel surcharges, excess baggage charges, travel insurance, sightseeing not included in the itinerary; liquor, items of a personal nature, laundry, communication fees, taxi, train or trolley fares, optional sightseeing, and any item not specifically listed in brochure.  

Air Travel: Ciao! Travel's Jazz Europe packages are sold as "Land Only" packages without airfare. We are happy to assist with your flight itinerary and will issue your airline tickets with a $59 per ticket service charge for economy class and $99 per business class tickets.

All airlines are independent contractors and are not owned, managed, controlled or operated by Ciao! Travel. Your airline ticket constitutes a contract between yourself and the airlines (and not Ciao! Travel). Ciao! Travel shall not be liable and does not assume responsibility for, or accept claims with regard to, seat assignments, name changes, schedule changes, flight changes and/or cancellations. Should you change or cancel your air transportation arrangements before or after your travel begins, all airline change and cancellation fees will apply.

Hotel Accommodations: All hotels are as described in tour itinerary. Hotels allow check-in from midafternoon. Should you wish to have a guaranteed room ready for your immediate check-in upon arrival, an additional room night must be confirmed. Please ask Ciao! Travel for details and prices. Requests for early check-in based on hotel availability cannot be guaranteed and are at the sole discretion of the hotel. If Ciao! Travel must change any hotel, it's substitute will be of equal or greater quality. European hotel rooms are often smaller than their equivalent USA rooms.

Rooms are "run of the house", unless stated otherwise on invoice and voucher, and are assigned at the sole discretion of the hotel. Ciao! Travel will do our utmost to accommodate any special requests, however neither the hotel nor Ciao! Travel undertake to guaranty your request.  

Travel Insurance: Travel insurance is not included in the price of the journey and is recommended. Ciao! Travel strongly recommends you purchase Trip Cancellation and Interruption, Baggage, and Health insurance to safeguard your vacation. Ask for a brochure when booking.

Travel Documents: It is the responsibility of all passengers to be in the possession of a valid passport (Passport must be valid for at least 6 months beyond your departure date from Europe and should also have sufficient blank visa pages for entry and exit stamps.). Switzerland, The Netherlands, England, Spain, and France do not presently require a visa for U.S. citizens.

Covid-19 Acknowledgement: Guest must provide required health documentation for travel and agree to comply with all health protocols as directed by Ciao! Travel during their journey. Noncompliance with these measures will result in not being able to travel or continue on the journey. Guest voluntarily assumes all risks and related expenses in the event that they or any member of their travelling party require testing or quarantine, become infected with COVID-19 or experience travel interruptions or delays. Guest is required to follow the legal and regulatory requirements regarding COVID-19 testing and quarantine per individual country regulations. The testing procedures and results are solely subject to the control of local governments. Ciao! Travel has no control and no authority to overrule, change or amend local government policies as they relate to testing or providing private quarantine facilities. Ciao! Travel is not liable or responsible for any results, issues, delays or problems encountered during the testing process or the performance or non-performance of the testing facilities.

Travel Advisories / Warnings: It is the responsibility of the guest to become informed about the most current travel advisories and warnings by referring to the U.S. State Department or their respective government agencies. In the event of an active State Department or government agency Travel Warning against travel to the specific destination location(s) of the trip, should the guest still choose to travel, notwithstanding any travel advisory, the guest assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.  

Responsibility and Liability: Jazz Europe tour packages are operated by Ciao! Travel, 7770 Regents Road Ste 540, San Diego, California 92122 USA. Responsibility of Ciao! Travel and/or their representatives and/or agents is limited. Ciao! Travel acts as agent for tour transportation, whether by air, rail, bus or other means, hotel accommodations, sightseeing tours and/or other services offered in this brochure and holds itself free of responsibility for any damage, death, loss or delay occasioned from any cause outside its activities as agent.

Ciao! Travel and/or its agents will not be liable for any damage, inconveniences or loss caused by late departures, changes of schedules or Force majeure: Unusual and unforeseeable circumstances beyond Ciao! Travel’s control or the control of our suppliers, the consequence of which neither Ciao! Travel, nor its suppliers, could avoid even with all due care, including, but not limited to, war or threat of war; riot; civil strife; terrorist activity (actual or threatened); industrial dispute; technical problems with transport, machinery or equipment; outages or power failures; natural or nuclear disaster; fire, flood, drought or adverse weather conditions; pandemics, epidemics or outbreaks of illness, nor will we be responsible for loss of or damage to baggage of any of the tour participants belongings.  

Tour participants waive any claim against Ciao! Travel based upon any damage to, or loss due to any act of any hotel, airline, carrier or other service providers offered on this web page. Ciao! Travel reserves the right to decline to accept or retain any tour participant at any time for any reason, including insufficient number of participants and reserves the right to remove from the trip, at the guest’s own expense, anyone whose physical condition or conduct negatively impacts the enjoyment of the other guests or disrupts the tour. Concert programs and seating are subject to change.

In the unlikely event of Ciao! Travel's default, you may be eligible for a refund of up to fifteen thousand dollars from the California Consumer Restitution Fund. If you were located in California at the time of your purchase, you have a right to make a claim against the Fund for a refund of any money paid to Ciao! Travel that is due because of cessation of operations and or material failure to provide travel services sold. The claim must be filed within 60 days (or in some limited circumstances, within one year) after you become aware of your loss. For a claim form and additional information, write to: Travel Consumer Restitution Corporation P.O. Box 8474, Northridge CA 91327. If you are located outside of California this transaction is not covered by the California Travel Consumer Restitution Fund and you are not eligible to file a claim against the Fund. Ciao! Travel maintains a client trust account. Ciao! Travel reserves the right to change tour itineraries and any tour components whenever deemed necessary. The sole responsibility of any airline used in any tour is limited to that set out in the passenger contract on the ticket. Client must verify tour information, sign and return a copy of the final invoice before travel documents will be sent. Client must review and confirm all tickets, vouchers and documents and to request in writing by fax or email any corrections necessary within 72 hours of receipt. Terms and conditions are subject to change without notice.        

Arbitration: Any controversy or claim arising out of or relating to any program advertised in this brochure and/or website shall be submitted to binding arbitration in accordance with the Commercial Arbitration Rules of The American Arbitration offices located in San Diego, California. Claims must be submitted in writing to Ciao! Travel within 30 days of the last day of the trip itinerary.  Judgment upon the award rendered by the Arbitrator(s) may be entered in any court having jurisdiction thereof. Customer and Ciao! Travel understand and agree that, by agreeing to binding arbitration, they are giving up the right to trial on the merits, by either judge or jury or trial de novo and the right to appeal. Tour terms and conditions are governed by California law and a San Diego County venue.   

Amendments: Ciao! Travel reserves the right to correct any errors or omissions in its published materials and to amend these Terms and Conditions at any time. All amended Terms and Conditions shall automatically be effective upon being posted by Ciao! Travel to the website: ciaotravel.com.

Jazz Europe guests should check the website ciaotravel.com prior to travel in order to ensure they are aware of any changes.

CST: 20100054-40          

Ciao! Travel 

Tel. (619) 297-8112    E-Mail: jazz@ciaotravel.com

Page updated April 11, 2022     Copyright © Ciao! Travel 1999-2022. All Rights Reserved.       CT/TRF 033122